Our Shopify-style refund and cancellation terms for appointments, prepaid packages, and gift certificates at BARBERS STUDIO LLC.
Thank you for shopping at BARBERS STUDIO LLC. We want you to be satisfied with your purchase of barber services, prepaid packages, and gift certificates. This Refund & Cancellation Policy explains when refunds, cancellations, and adjustments may be available.
Because most of our offerings are personal grooming services (and time-based appointments), special rules apply compared with typical retail merchandise. Please read this policy carefully before placing an order.
Overview
We have a 30-day review window for unused prepaid purchases, subject to the conditions below. Once a service has been fully performed, or a package visit / gift certificate value has been redeemed, that portion is generally non-refundable.
To be eligible for a refund or cancellation under this policy, your request must be submitted within 30 days of the original purchase date (unless a shorter window is stated for appointments), and the purchased item must still be unused where applicable.
Cancellations made with less than 24 hours’ notice, or failure to appear (“no-show”), may result in forfeiture of any deposit or prepaid service fee for that appointment, or a cancellation fee equal to the booked service price, at our discretion.
If we must cancel or reschedule your appointment, we will offer a new time at no extra charge. If a suitable time cannot be arranged, we will refund any prepaid amount for that specific appointment.
Single services purchased online
If you purchase a single service (for example Classic Haircut, Skin Fade, Beard Trim) and have not yet booked or received the service, you may request a full refund within 30 days of purchase.
After the service has been completed, fees are non-refundable, except where required by law or where we determine, in our reasonable judgment, that the service was not delivered as described.
If you are unhappy with a completed haircut or grooming service, contact us within 7 days of the appointment. Where appropriate, we may offer a complimentary adjustment appointment. Cash refunds for completed services are not guaranteed.
Prepaid membership packages
Unused prepaid packages may be refunded within 30 days of purchase if no visits from the package have been redeemed.
Once one or more visits have been used, packages are generally non-refundable. At our discretion, we may offer store credit equal to the unused balance (valued at the package’s per-visit rate), minus any promotional discount already applied.
Packages are personal to the purchaser unless we approve a transfer in writing. Packages do not expire within 12 months of purchase unless otherwise stated at checkout; after 12 months, unused visits may expire without refund.
Gift certificates
Unused gift certificates may be refunded to the original purchaser within 30 days of purchase, provided no balance has been redeemed.
Once any portion of a gift certificate has been used, the remaining balance is non-refundable as cash but remains available for services at BARBERS STUDIO LLC according to the certificate terms.
Lost, stolen, or unauthorized use of gift certificate codes is the responsibility of the holder once delivered. We may refuse replacement if we reasonably believe fraud or misuse has occurred.
your full name and order number (or Shopify order confirmation);
the email used at checkout;
a brief reason for the request;
whether the service/package/certificate has been used.
We will respond within a reasonable time and may ask for additional information to verify your purchase.
Refunds
If your refund is approved:
Refunds are issued to the original payment method used at checkout whenever possible.
Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card issuer. Shopify and payment processors may require additional processing time.
Shipping charges do not typically apply to our services; if any ancillary fees were charged in error, they will be included in an approved refund.
Late or missing refunds
If you haven’t received a refund after approval, first check your bank account again, then contact your credit card company or bank (it may take time before a refund is posted). Next, contact us at stevcart92@outlook.com so we can investigate with our payment provider.
Exchanges
We only replace or adjust services when a completed appointment, in our reasonable judgment, did not match the service purchased. Contact us within 7 days of the appointment to discuss an adjustment visit. We do not offer product-for-product retail exchanges because we primarily sell in-studio services.
Sale items & promotions
Only regular-priced items may be refunded under the unused-purchase rules above unless required by law. Promotional or deeply discounted offers may be marked final sale at checkout.
Chargebacks
Please contact us before initiating a chargeback with your bank. Many issues can be resolved directly. Unfounded chargebacks may result in suspension of future booking privileges.